ITIL determines the Priority of an incident as a function of its Impact (its direct effect on business processes) and Urgency (the amount of delay that can be accepted before resolution). Most ITIL-based tools (Remedy, ServiceNow, etc.) handle this conversion internally based on customer definitions.
In some cases you may want to implement this calculation directly within a SharePoint list, or, since this is likely a well-understood concept in the organization, apply a similar calculation to another process. For example, a team using a SharePoint list to accept service requests may define the impact and urgency of those requests to determine a calculated
Like many large companies, mine uses BMC Remedy for IT Service Management. One of the seemingly simple tasks that’s often asked of us is to create a page or report that links ticket numbers to their listings in Remedy. This is more difficult that it ever should need to be, but doable with a little work. Note that the following was tested on BMC Remedy 7.6. as, unfortunately, I have no other environment to test in.
- Simple methods to add or remove events from SharePoint form elements.
- Simple methods to hide and show elements of SharePoint forms.
- Methods to simplify the calling and use of SharePoint web services and ready the data returned from them for use.
It still beta – and likely will be for… ever – but I’m using it in heavily trafficked production development without problems. Except some in-depth posts about specific features over the next few months.
Comments, criticisms or suggestions are always welcome!
SharePoint libraries are a great way to manage template-driven documents. However there are some wrinkles if you’d like to manage macro-enabled documents. This article will provide an overview of those issues and a solution that you may find useful.
SharePoint allows you to edit list items either in a dialog box or in a dedicated window. Each has its benefits, but if you choose the dialog option with certain content, you may be irked by the default, narrow, size. What follows are couple of tricks that I’ve found to mitigate the issue. For more information on loading and using custom scripts see my article, “SharePoint Scripting Basics: Master Pages, Caching and Loading Scripts“.
Back in the history times (10 or eleven years ago) the idea of using client-script to create living, breathing applications was still more dream than reality. It was possible, but very difficult. Moreover, anything you did get working might not work the next day due to the accelerated pace of browser development.
You can read about the whole sordid mess, but it turns out that’s a surprisingly complex question. In the end, the new component ended up with no less than three distinct options for calculating the difference between two time periods.
Anyway, this leads me to a bizarre conversation that was detailed by Joe Veix on Death And Taxes: “Two body builders argue on the internet about how many days are in the week“. The whole exchange is hilarious and is well worth spending some time with.
Still, it did remind me uncomfortably of the week where I nearly went insane trying to figure out how to minus one date from another date. Rabbit holes can be dangerous.
I spent more than a little time learning about the history and multiple styles of phonetic alphabets when putting together DP_AlphaWords (which supports eight different standards plus a couple of just-for-fun additions). I’m not an expert, but I’m definitely an interested amateur.
So when a reader by the name of Lurie brought The Phonetic Alphabet according to Google – 2015 to my attention, I was intrigued. Eliran Ouzan of HostAdvice.com collated all of the single-letter search suggestions from each of the regional editions of Google and created an interesting infographic of the results.
So, for example, instead of saying “Whisky Tango Foxtrot” when things get odd, you might just say “Walmart Target Facebook”. I considered adding it to DP_AlphaWords, but as I’m lazy and this is bound to change regularly, I decided against it.
Still, its an interesting exercise, even if it does reveal some potentially uncomfortable things about the power of branding and global marketing.
When Sharepoint and Lync instant messaging are installed in the same environment, SharePoint will automatically add Lync presence awareness icons (indicating availability) to “people” links. However sometimes you may want to add presence awareness to arbitrary names or email groups, or provide similar functionality for those forced to use Lotus Sametime. This article will cover several ways to accomplish this.
SharePoint is a functional, feature-rich platform, but there is definitely room for improvement. In this article, I’ll cover some of the basic issues and solutions that you may run into when attempting to extend SharePoint with client-side scripting. It will primarily serve as a reference point for future articles where I would otherwise risk repeating myself.